TakeShape is looking to hire a Director of Customer Success to lead efforts in supporting our platform's users and finding new ways for them to make creative use of our tools.

Responsibilities

  • Manage our communication with users, community members, and the public
  • Share stories of customer success with the TakeShape team and community
  • Report on areas of improvement and key points of friction in the usability of TakeShape's products
  • Identify new ways to serve our users and streamline our operations

Requirements

  • 4+ years experience in Customer Success or similar role
  • Experience in a management role
  • Excellent organization and communication skills
  • Compassion, empathy, and patience

About TakeShape

TakeShape aims to be the essential integration platform that seamlessly connects 17M front-end developers to the APIs they rely on to build their applications. We're developers, looking to make the lives of other developers better. Our founders are proudly based in NYC and we operate as a remote company with employees spread across over the United States.

How to Apply

Send your resume, GitHub profile, and any other supporting info to careers@takeshape.io